Returns, Exchanges & Cancellations
At Cindy Scelci, each piece is crafted with premium materials, precision construction, and strict hygiene standards. As an intimate apparel brand, all policies are applied consistently across our collections.
Final Sale & Hygiene Policy
All Cindy Scelci products are classified as intimate apparel.
For hygiene and quality assurance reasons, all purchases are final once delivered.
We do not accept returns, exchanges, or refunds.
This policy applies to all items, including full-price styles, limited releases, and promotional purchases, except where required by applicable U.S. consumer laws.
Order Cancellations
Orders may be cancelled within 24 hours of placement only, provided the order has not entered processing or fulfillment.
Once an order has been processed or dispatched, cancellation is no longer possible.
Cancellation requests must be submitted to our Digital Concierge at
support@cindyscelci.com within the allowed timeframe.
Sale & Promotional Items
All sale, discounted, or promotional items are final sale.
No returns, exchanges, alterations, or credits will be issued.
Refund Policy
Cindy Scelci maintains a no-refund policy.
All confirmed orders are considered final.
In rare circumstances, concerns may be reviewed solely at the discretion of the brand. Any review does not guarantee approval or compensation.
Digital Concierge
Our Digital Concierge is available to assist with sizing, fit guidance, and product details prior to purchase. We strongly recommend consulting our team before ordering to ensure complete confidence in your selection.
